Norbar understands that you value us for both the precision of our equipment and the reliability of our service. In the event that you need equipment replacing or repairing we appreciate that time is of the essence, and work to ensure equipment is replaced, repaired and returned to you as quickly as possible, without ever compromising the high standards that you expect from us.

There are different forms dependent on where your business is located. If your business is within the United Kingdom please use the left-side form titled 'UK customers only'. If your business is located overseas and is outside of the United Kingdom please use the right-side form titled 'International customers only.

Once you have successfully submitted the form you will be notified by email. In order for us to process your return as quickly as possible, it is important that you follow any instructions contained within the email.

Norbar can service and repair your EBT tooling. When sending tools for service, we request that batteries are NOT sent back with the tools, they can stay with customers as it saves costs and time on shipping goods.